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Responsible Gaming

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At shel99, healthy entertainment starts with self-awareness. We provide a range of control tools, practical guides, and direct support to ensure every member plays within comfortable and safe limits.

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Self-control tools available on the platform
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Commitment to fair and safe gaming

Important Reminder: Gambling should be treated purely as entertainment, not as a source of income or a way to resolve financial problems. If you feel that gaming is starting to affect your daily life, contact the shel99 support team immediately or use the self-control tools we provide.

Our Control Tools

Responsible Gaming Features at shel99

We have built a platform that is not only entertaining, but also provides the protection and control you need to play safely.

Daily & Monthly Deposit Limits

Set your own deposit limit — whether daily, weekly, or monthly. Once the limit is set, our system will automatically block any deposit that exceeds it. This is the best way to keep your spending in check.

Session Time Limit

You can set a maximum playtime limit per session. When the set time is about to expire, the shel99 system will send you a reminder. This helps you maintain a healthy balance between entertainment and everyday life.

Temporary Gaming Break

Need a short break? Use the temporary break feature to pause your gaming activity for 24 hours, 7 days, or 30 days. During the break period, your account remains active for withdrawal purposes but you will not be able to place any wagers.

Self-Exclusion

If you need a longer break, the self-exclusion option allows you to temporarily or permanently restrict access to your account. The minimum period is 6 months and cannot be reversed before the set period expires.

Loss Limit

Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, the system will automatically end your gaming session to prevent losses beyond what you planned.

Account Activity Review

Easily monitor your gaming history and transactions through the shel99 account dashboard . Activity reports are available for the past 30, 90, and 365 days, allowing you to make an informed assessment of your gaming habits.

Shel99's Commitment

Why Responsible Gaming Matters to Us

Shel99 is more than just an online entertainment platform — we are a community that genuinely cares about the well-being of every member. For us, true success is not measured by the volume of deposits or number of games played, but by the satisfaction and safety of the members who use our platform every day.

We understand that online gambling can carry certain risks if not managed properly. That is why we continually invest in systems and tools that help you stay in control. From automatic deposit limits to real-time session notifications, every feature is designed with one goal: to ensure you play happily and within the boundaries you set for yourself.

Who Is at Risk?

Gambling problems can affect anyone, regardless of background, income, or experience. However, there are some early warning signs to watch out for:

  • Using money set aside for daily necessities to fund betting.
  • Feeling stressed, anxious, or angry when unable to play.
  • Attempting to chase losses by placing larger bets.
  • Hiding gambling activities from family or friends.
  • Neglecting work, family, or social responsibilities due to gambling.
  • Borrowing money or selling assets to fund betting.

If you identify one or more of the warning signs above in yourself or someone you care about, do not be ashamed to seek help. The first step to change is acknowledging that a problem exists.

Gambling as Entertainment, Not a Solution

The core principle at shel99 is simple: play for fun, not to solve financial problems. Gambling should never be used as a way to generate steady income or recover past losses. Every game carries a house edge, meaning the house always holds a statistical advantage in the long run.

When you play with an entertainment mindset — setting a budget you are comfortable losing, playing calmly, and stopping once you reach your limit — your experience at shel99 will be far more enjoyable and stress-free.

Youth Protection

Shel99 takes the protection of young people extremely seriously. Our platform is open only to individuals aged 18 and above. Our rigorous identity verification (KYC) process ensures that no underage individual can register or access the platform. If you suspect that someone underage has accessed your account, contact our support team immediately.

We also encourage parents and guardians to use parental control software on home devices to prevent unauthorised access by children and teenagers to online gambling sites.

How to Get Help

If you feel that gambling has started to become a problem, there are several steps you can take immediately. First, use the self-exclusion tools or deposit limits available in your shel99 account. Second, contact the shel99 support team via 24/7 live chat — our team is trained to provide appropriate guidance and referrals. Third, seek professional support from organisations that specialise in addressing gambling problems in Malaysia.

All requests related to self-exclusion or account controls will be processed by the shel99 team within 24 hours and kept strictly confidential. Your privacy is our priority.

Self-Assessment

Check the questions that apply to your situation over the last 30 days:

I have felt the need to increase my betting amount to get the same level of excitement.

I have tried to stop gambling but was unable to.

Gambling has caused problems in my personal relationships or at work.

I have lied to family or friends about my gambling activity.

I have used savings or borrowed money to gamble.

If you check 2 or more of the above, we encourage you to contact the shel99 support team or seek professional help.

Help Resources

Shel99 Live Chat Support

Contact our support team directly via 24/7 live chat. Our representatives are ready to assist with self-control tools, self-exclusion, or simply to listen to your concerns.

Credit Counselling and Debt Management Agency (AKPK)

An agency under Bank Negara Malaysia that provides free financial counselling services, including issues related to gambling-related debt.

Mental Health Treatment Centre

Government hospitals across Malaysia provide psychiatric and counselling services for addiction issues, including gambling addiction.

Gamblers Anonymous Malaysia

A peer support group for those struggling with gambling problems. Meetings are held regularly in various cities across Malaysia.

Step-by-Step Guide

How to Activate Self-Controls at shel99

All control tools are accessible directly from your account settings. The process is straightforward and takes only a few minutes.

01

Login to Account

Log in to your shel99 account using your registered username and password. Make sure you are using a secure personal device.

02

Go to Account Settings

Click on the profile icon in the top right corner and select "Account Settings" or "Game Controls" from the dropdown menu.

03

Choose a Control Tool

Select the type of control you wish to activate — deposit limit, time limit, temporary break, or self-exclusion — and set the appropriate value.

04

Confirm & Save

Confirm your selection via email or SMS verification. Controls will take effect immediately and you will be notified via a notification.

Tip: The self-control limits you have set cannot be increased immediately. Any request to increase the limit requires a 7-day waiting period as an additional layer of protection for you.

FAQ

Responsible Gaming FAQ

Answers to the most frequently asked questions by shel99 members regarding responsible gaming.

A temporary break is a feature that lets you pause your betting activity for a short period — 24 hours, 7 days, or 30 days. Your account remains active and you can still make withdrawals during this period. Self-exclusion, on the other hand, is a longer-term commitment — a minimum of 6 months — during which you cannot access any gaming features. Self-exclusion cannot be reversed before the chosen period ends.

You can lower your deposit limit instantly. However, to increase your deposit limit, a mandatory 7-day waiting period applies before the change takes effect. This is a protective measure we have specifically designed to give you time to reconsider before making a decision that may impact your finances.

Contact the shel99 support team immediately via 24/7 live chat. We will freeze your account right away while conducting a security investigation. You are also strongly advised to change your password immediately and enable two-factor authentication (2FA) for added security. Cases like this are handled with the highest priority by our team.

Yes, completely. All self-control requests, including self-exclusion, are handled with full confidentiality. This information will not be disclosed to any third party except as required by law. The support team members who handle these cases are also bound by strict confidentiality agreements.

shel99's monitoring system continuously analyzes gameplay patterns to identify signs of problem gambling, such as escalating bets, excessively long sessions, or repeated attempts to chase losses. When a concerning pattern is detected, our team will proactively reach out to the member to offer support and information about available control tools.

You can request a permanent account closure through your account settings or by contacting the shel99 support team. Before the closure is processed, we will ensure all remaining balance in your account is transferred to your registered payment method. This process typically takes 1 to 3 business days. Once your account is permanently closed, you will not be able to re-register using the same information.
Play Safe with shel99

Begin Your Responsible Entertainment Experience

Join over 500,000 shel99 members who enjoy online entertainment in a healthy, safe, and responsible way. Register today and set your own limits from the start.

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