Please read these Terms and Conditions carefully before registering or using any shel99 service. This document outlines your rights and responsibilities as a member of our platform.
Key Summary
The following is a summary of the key points in the shel99 Terms and Conditions to help you understand the document before reading it in full.
Only individuals aged 18 and above are eligible to register and use the shel99 platform. Registration by minors is strictly prohibited, and any account found to be in violation will be terminated immediately.
All bonuses and promotions are subject to the wagering requirements specified. Please read the terms of each promotion carefully before claiming any bonus to ensure you meet the withdrawal requirements.
Each user is only permitted to hold one active account at shel99. Multiple accounts are strictly prohibited and may result in all associated accounts being suspended, balances withheld, and bonuses cancelled without notice.
For security and compliance purposes, shel99 requires identity verification (KYC) before processing your first withdrawal. Valid documents such as a national ID card or passport must be submitted during the verification process.
Withdrawals are processed within 15–30 minutes after approval. All withdrawals are subject to the minimum and maximum limits in place. shel99 reserves the right to request additional verification for high-value withdrawals for security purposes.
Shel99 is committed to responsible gaming practices. Players can set deposit limits, take a break, or permanently close their account at any time. We provide support resources for members who need assistance.
These Terms and Conditions constitute a binding agreement between you (hereinafter referred to as "Member" or "User") and shel99 (hereinafter referred to as "Platform", "We", or "shel99"). This document governs your use of all services, games, promotions, and other features provided through the shel99.org website and the official shel99 mobile app.
These Terms should be read together with the shel99 Privacy Policy and any promotion-specific terms that may be in effect from time to time. In the event of a conflict between these general Terms and Conditions and any promotion-specific terms, the promotion-specific terms shall apply solely for the purposes of that promotion.
To register and use shel99 services, you must meet all of the following eligibility requirements at all times:
Shel99 reserves the right to request identity verification documents at any time to ensure the accuracy of information provided. Failure to submit the required documents within the specified timeframe may result in your account being temporarily suspended until verification is complete.
You are solely responsible for maintaining the confidentiality of your shel99 account password and login credentials. All activity that occurs under your account is your full responsibility, whether carried out by yourself, an authorized third party, or an unauthorized party.
Shel99 shall not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
Shel99 supports a wide range of popular payment methods in Malaysia to make your deposit process seamless. All deposits are securely processed through 256-bit SSL encryption.
The minimum deposit amount is RM10 per transaction. shel99 does not charge any processing fee for deposits. However, your bank or e-wallet provider may apply their own separate charges in accordance with their policies.
Shel99 processes all valid withdrawal requests within 15 to 30 minutes. For high-value withdrawals, processing may take up to 24 hours subject to internal security review.
If the wagering requirements for any bonus have not been met, withdrawals cannot be processed until those requirements are fulfilled. Please check your bonus status in the account section before submitting a withdrawal request.
Shel99 offers a variety of bonuses and promotions for new and existing members from time to time. All bonus offers are subject to specific terms and conditions set for each promotion.
All games offered at shel99 use a Random Number Generator (RNG) that has been verified and certified by independent auditors. This ensures every game outcome is fair, random, and free from any manipulation.
In the event of a technical error, system disruption, or software failure during an active game session:
Results of live casino games managed by a real dealer are final and cannot be disputed once the round is closed, unless there is clear evidence of a procedural error by the dealer.
All shel99 members are required to uphold a standard of good conduct while using our platform. You agree not to engage in the following activities:
Violation of any of the above rules may result in your account being suspended or permanently terminated, all balances and wins forfeited, and legal action taken where applicable.
You may close your shel99 account at any time by contacting our support team. Before closure, ensure all bonus requirements have been met and any remaining balance has been withdrawn.
Shel99 reserves the right to suspend or terminate your account under the following circumstances:
Shel99 shall not be liable for any losses or damages arising from the following situations:
Under any circumstances, shel99's maximum total liability to you shall not exceed the total amount you have deposited within the 30 days preceding the relevant claim.
Shel99 takes your personal data protection seriously. All information you provide is collected, stored, and used in accordance with the shel99 Privacy Policy available on our dedicated page. By using the shel99 platform, you agree to how we handle your personal data.
For more information on how we manage your data, please refer to shel99 Privacy Policy.
Shel99 reserves the right to modify, add, amend, or remove any part of these Terms and Conditions at any time at our sole discretion. Any significant changes will be communicated to members via registered email or a prominent notice displayed on the shel99 website.
It is your responsibility to review these Terms and Conditions periodically. Continued use of the shel99 platform after any amendments take effect constitutes your acceptance of the revised terms. The date of the last update is displayed at the top of this document.
If you have any questions, confusion, or concerns regarding these Terms and Conditions, the shel99 support team is ready to assist you through the following channels:
Our Malay-speaking team is available to assist you 24 hours a day, 7 days a week. We are committed to responding to every inquiry within 30 minutes via live chat and within 24 hours via email.
FAQ
Now that you understand the shel99 Terms and Conditions, you're ready to enjoy a safe, fair, and exciting online entertainment experience alongside more than 500,000 members in Malaysia.